聯絡資訊
We value your experience and are here to assist you. Please review our operating details below to get in touch with our customer support team.
For inquiries regarding existing purchases, please ensure you have your Order Number ready so we can assist you efficiently.
1. Customer Support Email
- Email Address: Esther@oeight.com
- Response Time: We aim to respond to all inquiries within 24 to 48 hours during regular business days. Inquiry volume may affect response times during holiday seasons.
2. Operating Hours
Our dedicated customer support team is available during the following hours:
- Monday to Friday: 9:00 AM – 6:00 PM
- Weekends & Public Holidays: Closed (Inquiries sent over the weekend will be prioritized on the next business day).
3. Important Reminders Before Contacting Us
To help us serve you better and manage expectations, please note the following:
- Order Modifications & Cancellations: As stated in our Terms of Service, once an order is confirmed, it is immediately processed by our automated system. We cannot cancel orders, change quantities, or alter shipping addresses.
- Damaged Items Claims: If you are contacting us regarding an item broken or damaged during transit, please include your Order Number, a detailed description, and clear photo/video evidence of both the product and the outer packaging. Claims must be submitted within 48 or 72 hours of delivery.
4. Business Information
- Company Name: Oeight (Asia) Limited
- Email : Esther@oeight.com