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Shipping policy

Thank you for visiting and shopping at our store. Below are the terms and conditions that constitute our Shipping Policy.
1. Shipment Processing Time
  • Immediate Fulfillment: Because we enforce a strict No-Cancellation Policy, all orders are processed and sent to our fulfillment centers immediately after payment confirmation.
  • Handling Time: Orders are generally dispatched within 1-3 business days.
  • Weekend Shipping: Shipments or deliveries do not occur on weekends or local public holidays.
  • High Volume Delays: If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
2. Shipping Rates & Delivery Estimates
  • Calculated at Checkout: Shipping charges for your order will be calculated and displayed at checkout.
  • Delivery Timeframes: Estimated delivery times depend on your location and the selected shipping method:
    • Standard Shipping: 7-14 business days
    • Express Shipping: 3-5 business days
  • Delays: Delivery delays can occasionally occur due to courier issues or customs clearance, which are beyond our control.
3. Shipment Confirmation & Order Tracking
  • Tracking Email: You will receive a Shipment Confirmation email containing your tracking number(s) once your order has shipped.
  • Active Tracking: The tracking number will become active within 24-48 hours.
4. Customs, Duties, and Taxes
  • Buyer's Responsibility: We are not responsible for any customs and taxes applied to your order.
  • Local Fees: All fees imposed during or after shipping are the sole responsibility of the customer (including tariffs, taxes, duties, or brokerage fees).
5. Incorrect Shipping Addresses & Failed Deliveries
  • No Address Changes: Due to our automated process, shipping addresses cannot be changed after the order is placed.
  • Check Before Paying: Customers are solely responsible for ensuring their shipping details are complete and 100% correct.
  • Returned Packages: If a package is returned to us due to an incorrect address, missing apartment number, or failure to collect the package, the customer will be responsible for any additional shipping costs required to resend the item. No refunds will be issued.
6. Damages & Transit Issues
  • Reporting Period: If your product is physically broken or damaged during transit, you must contact us with photo/video evidence within   48 or 72 hours of delivery.
  • Resolution: Please refer to our Return & Refund Policy for detailed steps on how to file a transit damage claim.
7. Contact Information
If you have any questions about the status of your shipment, please contact us at Esther@oeight.com.